If you use home medical equipment or have family members who do, you’ve probably heard of Apria Healthcare. The company’s vans and delivery staff are almost everywhere, bringing oxygen tanks, sleep apnea machines, and a lot of paperwork. Lately, though, rumors have been flying about whether Apria is still in business, or if they’ve shut their doors for good. Let’s break it down—what’s fact, what’s speculation, and what’s actually happening with Apria Healthcare in 2025.
What Is Apria Healthcare, Anyway?
Apria Healthcare has been a big name in home medical equipment for decades. If your doctor orders oxygen, a CPAP for sleep apnea, or specialized therapy supplies for home care, there’s a good chance Apria might deliver it.
They focus on serving people with long-term health needs: folks with COPD (a lung disease that makes breathing tough), people recovering from surgery who need wound care, or anyone who relies on a consistent supply of medical tools to stay at home rather than in the hospital.
Apria doesn’t just drop equipment off at your door. They are supposed to provide setup help, regular maintenance, and clinical support—like answering questions about how to use a ventilator or troubleshooting insurance paperwork.
Is Apria Healthcare Closing Down?
This is the main thing you see people asking in forums and review boards. But as of July 2025, there’s no hard evidence that Apria is out of business. The company’s website is up and fully operational, and they’re still signing up new patients and shipping equipment across the U.S.
Current Medicare, Medicaid, and private insurance customers are able to order supplies. Packages continue to be delivered, and medical professionals still reference Apria for certain home care solutions.
So, for anyone worried they’ll wake up one day and find their oxygen refills have vanished, that isn’t happening right now. If you’ve tried to reach Apria lately, you’ll know: You might have to hold on the phone for a while, but someone does eventually answer.
Apria’s Services: More Than Just Equipment Delivery
When you think of Apria, you might picture an oxygen tank or a CPAP machine. But Apria’s business model involves quite a bit more. Their staff coordinate with doctors and insurance, manage prescription renewals, and handle the medical billing process too.
People can order supplies for serious illnesses like sleep apnea, severe asthma, and wounds that need regular cleaning and protection. Some patients receive advanced ventilators for respiratory failure, which is a step above standard home oxygen therapy.
Apria also provides regular maintenance and ongoing clinical support. If your machine isn’t working or you need extra training on how to use it, they’re supposed to offer help over the phone or sometimes visit in person. Of course, whether this actually happens smoothly is another story, which we’ll get into below.
Recent Customer Reactions: Reviews, Complaints, and Anything But Silence
If you head over to consumer review websites or search social media for Apria in 2024 and 2025, you’ll see plenty of recent posts. Most people are writing about delayed shipments, confusion about bills, or frustration about getting anyone to answer customer support lines.
For example, customers in California and Texas have left detailed reviews this year. They tell a strangely consistent story: Items arrive late, automatic re-orders are confusing, and getting things sorted usually means a lot of persistence. Some say Apria’s website is difficult to navigate, or that their bills don’t match what insurance told them.
Then again, you’ll also find reviews from people whose equipment showed up exactly when it should. They got timely follow-ups, or their respiratory therapist patiently explained everything. So the consistency is mainly in the inconsistency. But crucially, the fact that people are still posting reviews—and recent ones, at that—means that Apria is very much still serving customers.
Legal and Operational Problems: That $40.5 Million Settlement
No story about Apria’s ups and downs is complete without mentioning their run-ins with the law. Toward the end of 2020, Apria agreed to pay $40.5 million to settle allegations from the federal government about their billing practices. The charge? They had allegedly been fraudulently billing Medicare and other government programs for non-invasive ventilator rentals patient didn’t actually use or need.
Let’s be clear: Apria didn’t admit they were guilty as part of the settlement, but paying $40.5 million isn’t exactly a tiny warning. This was one of the largest settlements in the home healthcare space at the time, and it led to major trust issues with patients, caregivers, and regulators.
Since then, Apria’s billing and compliance teams have apparently gotten tighter. But you’ll still hear patients complain that their bills are confusing or that they get charged for supplies they never ordered. Legal settlements like this can hang over a company’s reputation for years, and for Apria, it’s definitely a story that’s still coming up.
Why Can’t Apria Get a BBB Accreditation?
You might notice that Apria isn’t accredited by the Better Business Bureau. For a company its size—handling thousands of patients around the country—you’d expect at least a basic BBB listing. But Apria never got that rubber stamp approval.
There’s no mysterious reason behind this. Sometimes, companies with lots of customer complaints opt out because they don’t want their BBB page flooded with negative reviews. And if you scroll through Apria’s public complaints, you’ll see why they might take that approach.
Recent complaints focus on everything from billing disputes to slow response times and missing supplies. Some customers report months-long waits to resolve a basic billing issue, or that equipment returns aren’t processed, so the bills just keep coming. That said, BBB accreditation is voluntary for businesses, so it’s not required to operate. Still, customers often use it as a quick gut check for trust.
Company Rumors: Wasn’t Apria Going To Be Sold?
If you go back a few years, there was serious talk about Apria selling itself. In 2019, stories circulated that Apria was looking for a buyer, possibly one of its rivals or a large healthcare conglomerate.
People thought a sale was almost certain, especially given all the regulatory attention. But, in the end, Apria stuck with its original management. They didn’t sell. Some thought this meant Apria was betting on a turnaround or at least trying to stabilize independently before considering a sale again.
There weren’t any game-changing partnerships or new owners announced after that. So, by 2020 and beyond, Apria remained basically the same company, running under its own flag. This may explain why the company feels both stable and under an odd spotlight—there’s no big corporate backing, and all the public-facing problems are theirs alone.
So, What’s Apria’s Reputation Now?
Here’s the main thing: Apria still has a huge footprint in the home medical equipment business, but it’s not what most people would call a “customer favorite.” Even among large healthcare providers, the sheer number of complaints—especially around billing errors—has made a dent.
At the same time, some hospitals and physicians keep using Apria simply because the alternatives aren’t always better. Switching providers for home health can be a hassle, especially if you have insurance authorizations already in place. Doctors sometimes recommend Apria by default, because they know Apria will likely cover the basic needs, even if customer service might be hit-or-miss.
Apria is unique in that it’s been around long enough for people to trust some of their processes, but they’ve also annoyed enough people to generate a steady flow of negative attention online. The business hasn’t turned around its reputation—yet it hasn’t vanished, either.
What Should Patients and Families Know Going Forward?
If you’re relying on Apria for critical health equipment, the important thing is that they’re not out of business. You can still get supplies, repairs, and support—though you may need extra patience, especially on billing issues.
Keep your insurance and paperwork handy; this can reduce some frustration in resolving disagreements or correcting bills. Calling customer service first thing in the morning helps, and sometimes emailing gets a faster response than waiting on hold.
If you’re considering switching providers or want to research competitors, it’s smart to check healthcare business sites like SeraBusiness for current company statuses and recent news. Local home medical equipment shops may offer more personal service, especially if you live in a big city or near a hospital.
But for now, there’s no mass exodus, no confirmed bankruptcy filings, and no government shutdown of Apria’s national operations.
The Bottom Line: Still Here for Now, But Not Problem-Free
Apria Healthcare is very much open for business. Yes, the company is dogged by legal baggage, slow service, and plenty of customer headaches. But it’s also serving tens of thousands of people who need vital medical tools at home, many of whom don’t have easy alternatives.
If you’re one of those people, nothing in the summer of 2025 suggests you’ll lose access overnight. Apria’s still answering calls, shipping supplies, and sorting out the same kinds of issues customers have complained about for years. The company’s story is mostly one of bumpy continuity—a business that can’t quite shake its problems, but isn’t shutting down, either.
As always, it pays to stay alert, document your interactions, and know your rights when dealing with any large healthcare company. For now, Apria Healthcare’s doors are still open, whether you’re calling about a new CPAP or just trying to sort out last month’s bill.