If you work in healthcare IT or follow news on electronic health records, you’ve probably heard Greenway Health’s name more than once. They’ve been in the business for a long time, offering EHR and practice management tools to hospitals, clinics, and offices around the US and beyond. But, lately, there have been some rumors and questions flying around: Is Greenway Health going out of business? Are they about to shut their doors for good? Let’s cut through the noise and take a closer look at what’s really going on with the company right now.
What Greenway Health Does and Who Uses It
First, it helps to get a sense of just how many folks are still using Greenway Health’s software. As of July 2025, data confirms that there are over 2,200 verified healthcare organizations actively relying on Greenway Health’s electronic health record (EHR) and related products. The list ranges from big hospital groups to private practices and smaller specialty clinics. Most of these organizations are US-based, but there’s international adoption, too.
You’ll see Greenway’s name come up at regional medical conferences, and their booth hasn’t disappeared at any major healthcare IT trade shows. Healthcare people know the brand and, by and large, the software works for their day-to-day charting, scheduling, billing, and electronic prescribing.
That widespread usage says something. If a company was actually packing up shop, you’d expect to hear about sudden system outages, customers being left without support, or notices about products being discontinued. But right now, that’s not the case.
Are Greenway Health’s Products Still Getting Updates?
Another thing folks look at when they’re deciding how healthy a software company is: Are they still working on their products? Are updates still being rolled out, or has development gone quiet?
For Greenway Health, the updates keep coming. According to several healthcare tech industry reports published in 2025, Greenway Health’s core products are not only alive but being actively improved. Their Intergy EHR suite, for instance, got some new patient engagement features rolled out this year. The billing software also saw tweaks to help medical offices keep up with the latest insurance rules.
They’re not just maintaining software—they’re competing. Market surveys, even from big analysis companies that track all the major health IT players, still mention Greenway as a top competitor in the EHR game. Sure, there’s tough competition out there with companies like Epic, Cerner, and athenahealth, but Greenway pops up on industry comparison charts and in customer satisfaction polls alongside them.
So, if you were hoping for more patient self-scheduling, better document management, or more analytics, Greenway’s roadmap seems to show these things still in the pipeline.
Is Greenway Still Running Like a Normal Company?
A lot of customers want to know if Greenway Health still has teams in place—like, actual offices where support, development, and sales staff are working. The short answer: Yes, they do.
Their official materials list several working offices in the United States, and there’s a presence in some international locations. When you call their support line, you still get real people. When healthcare offices have implementation needs or want product training, Greenway staff still show up (in person or online).
They’re also pushing new partnerships, hosting webinars, and running marketing campaigns like a company that expects to be around for a while. None of the public-facing info—whether it’s their website or their partner updates—suggests that Greenway Health is winding down services. If anything, they’re talking up upcoming features and pledging continued support.
If you’ve ever been through a vendor shutdown in healthcare (and let’s face it, some smaller EHR providers have just vanished overnight), the first warning signs are always skeleton staff, missed payroll, or crickets from the support side. There’s no public evidence of that here.
What About Greenway Health’s Financial Stability?
Now, let’s talk about the big issue on a lot of minds: money. Sometimes, even strong companies hit bumps—especially in healthcare tech, where contracts are huge and customer turnover can be brutal.
There’s public information out there that Greenway Health went through financial evaluations by big credit agencies. S&P Global, for example, released a report in late 2023 that wasn’t exactly glowing. They outlined “potential financial difficulties” that Greenway Health could face, mostly tied to slow revenue growth and some customers moving to competitors.
But—and this is important—the S&P report didn’t claim Greenway was about to run out of cash and liquidate. What the experts put on paper was that if things got truly rough (let’s say, a big payment default happened in 2025), Greenway would almost certainly try to reorganize. Their software suite has too much ongoing value—meaning, hospitals and practices still need it running for patient care and business operations.
This is a pretty standard scenario in the industry. Companies might restructure debt, focus their product lines, or bring in new management if things get bumpy. But a “fire sale” or a total shutdown—where the servers go dark and healthcare providers are left stranded—is not on the near-term horizon, according to these reports.
You may have seen stories online about vendors bailing on the market, but credit analysts who run stress tests on Greenway Health still say, basically: they’re functional, not folding.
How Solid Is Their Customer Base Going Into 2025?
Another sign to watch is whether hospitals and clinics are actually leaving the platform. With over 2,200 verified healthcare entities still signed on as of mid-2025, Greenway’s numbers are holding steady. Yes, there’s always some churn—doctors retire, clinics are bought by bigger systems, and contracts get revisited.
But so far, real-world data suggests Greenway has managed to keep most of its major clients. A big reason for this: switching EHRs is hard and expensive. Most clinics don’t want to risk weeks of downtime or the headache of data migration unless they have to.
Greenway Health seems very aware of this dynamic and is working to keep their user base happy. They’ve launched customer feedback surveys and tried to resolve complaints more quickly. They’re also working on integrations with other tools and telehealth systems, so customers don’t have to jump ship just to get modern features.
Competitively, Greenway’s adoption rates may dip a little as larger systems go with names like Epic or Cerner, but mid-size and independent practices still seem to value the combination of price, customer service, and reliability.
What Is Greenway Health Doing to Stay in the Game?
Let’s be real. Every tech company in healthcare has to adapt or risk falling behind. Greenway Health is making moves to stay competitive, even if they’re not making flashy headlines every month.
They’re investing in cloud hosting and mobile solutions. Their teams are working on regulatory changes for 2025-2026, like new federal reporting rules and compliance deadlines. There’s ongoing work around boosting cybersecurity—pretty essential given how often healthcare data is targeted these days.
From what we’ve seen, Greenway’s not ignoring industry trends. They tap into customer advisory groups, try to respond to wish lists, and stay present at the events that matter. This behavior matches what you’d expect from a healthy—even if sometimes challenged—software company.
And if you want to keep a pulse on the healthcare business scene more broadly, platforms like Sera Business break down company updates and trends in plain English.
What’s the Takeaway for Healthcare Offices Using Greenway?
So where does all this leave the clinics and hospitals that rely on Greenway Health every day? There’s no credible evidence that Greenway Health is shutting down or about to exit the market. Service is ongoing. Product updates and customer support are still active, and clinics aren’t being urged to hurriedly switch vendors.
Financially, the company isn’t winning awards for rapid growth, and there may be future shake-ups as they navigate the market. But industry analysts, software reviewers, and real-world users all still talk about Greenway as a functioning part of the healthcare IT ecosystem in 2025.
For most medical offices, that means business as usual. Keep sending support tickets. Download product updates. Call your rep if you need help. Stay tuned for news, but there’s no need to panic.
Maybe the biggest thing to understand is that rumors spread faster than facts, especially in niche industries like healthcare IT. But the facts show Greenway Health is sticking around, still serving thousands of customers, and seems committed to meeting the changing needs of the healthcare field.
If things change down the road, you’ll probably hear it first from your software rep or in trade publications—not as a whispered rumor. Until then, Greenway Health is still very much in business, working to hang on to its share of a busy, demanding market.